Automation for dental practices
Fewer missed calls. Fewer empty chairs.
Every missed call gets a reply, patients get reminders, and cancelled slots are offered to people who are waiting. It works alongside your practice software, and anything clinical goes straight to your team.
Where it gets stuck
- Calls going to voicemail while reception is with patients
- Callers who hang up rather than leave a message
- Reminder calls made by hand, one patient at a time
- Late cancellations that leave gaps nobody has time to fill
- A waiting list kept on paper or in someone’s head
- New-patient forms filled in at the desk on the day
Your tools aren’t the problem. The gaps between them are.
See the gaps fill.
Two example workflows, step by step. Every message comes from a template your practice approves.
Demonstration workflow
Missed call to booking request
- Call missed while reception is with a patient
- Instant text back
- AI understands what the patient needs
- Pain, swelling or bleeding? Straight to your team
- Booking request created
- Reception confirms the time
- Missed call from 07700 900218 at 08:47
- Sorry we missed your call, we’re with a patient. How can we help? Reply here and we’ll get back to you.
- Hi, I’ve just moved to the area and would like to register for a check-up. Any evenings next week?
- Request
- New patient check-up
- Urgent
- No pain, swelling or bleeding mentioned
- Preferred time
- Weekday evening, next week
- Booking request addedWaiting for reception to offer a time.
- New patient requestCheck-up, a weekday evening next week. The patient has already had a reply.
Fictional example data.
Demonstration workflow
Reminders and cancellations
- Appointment tomorrow
- Reminder text with confirm or cancel
- Patient cancels
- Slot offered to the waiting list
- First patient to reply takes it
- Reception updates the diary
- Tomorrow at 10:20: check-up, 20 minutes
- Reminder: your check-up is tomorrow at 10:20. Reply YES to confirm or C to cancel.
- C, sorry. Something’s come up at work.
- Slot free tomorrow at 10:20Offered to 3 patients on the waiting list who asked for an earlier check-up.
- Yes please, I’ll take the 10:20.
- 10:20 refilledJames moved up from the waiting list. Reception to confirm it in the diary.
Fictional example data.
What stays with your team
- Anything clinical: pain, swelling, bleeding or a question about treatment
- Confirming appointments in your diary
- Complaints and anything sensitive
- Approving every message template before it goes out
- Deciding what patient information a workflow may use
- Pausing the workflow at any time, with a fallback agreed
Patient information is sensitive. Before anything goes live we agree in writing what data a workflow uses, where it is processed and who can see it, and keep it to what the workflow needs.
What empty chairs cost you.
Your numbers stay in your browser. This is the value of the chair time today, not a promise of how much automation will recover.
What you’ll need
- A phone number we can connect to, or your text-messaging provider
- Your appointment types and how long each one takes
- Your waiting list, however you keep it now
- Someone on reception to receive requests and confirm times
Keep the chairs full.
Show us how calls, reminders and cancellations work at your practice today.