AI Receptionist
Keep customers answered, even when your team is busy.
Answer routine enquiries, collect information, qualify customers and hand off to a person when judgement is required.
What it handles
- Phone and chat enquiries
- FAQs
- Qualification
- Service-area checking
- Appointment booking
- Information collection
- Summaries for your team
- Escalation to a person
Try it.
Send it a customer message and watch the four stages. Try the safety example to see what happens when automation should stop.
AI interpretsWorkflow controlsPeople decide
Working for: an example heating company in East Lancashire (fictional).
This demonstration runs entirely in your browser using fixed rules. Nothing you type is sent anywhere or stored.
See the business rules
- Service area: Burnley, Nelson, Colne, Padiham, Accrington, Blackburn and nearby (BB1 to BB12 postcodes)
- Services: boiler repair, boiler servicing, installation, heating and hot water faults
- Pricing comes only from the approved price guide, never improvised
- Safety words such as a gas smell, carbon monoxide, fumes or sparks stop automation and alert a person
- Complaints, unclear requests and out-of-area enquiries go to a person
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Understand
AI interprets -
Extract
AI interprets -
Apply rules
Workflow controls -
Take action
Workflow acts, people decide
Escalation rules you control
- Safety concerns go straight to a person, with a pre-approved message and no AI-generated advice
- Complaints and unhappy customers go to the team
- Unclear requests are handed over, not guessed
- Prices come only from your approved price list
- Out-of-area requests get a clear reply, and your team decides on exceptions
Never leave a customer waiting.
Tell us which enquiries take up your team's time, and which ones need a person.